Questions and Answers
WHAT IS THE MINIMUM AND MAXIMUM VALUE WHICH CAN BE LOADED ONTO A CAFFE NERO GIFT CARD?
The minimum amount you can load onto a card is £1 and the maximum value is £200. You can choose the value you wish to top up online or you can top your card up in store.
CAN I ALSO BUY A GIFT CARD IN YOUR STORES?
Yes, you can. A variety of the original and Limited edition card designs are available in store. You can also buy the Caffe Nero Gift Cards in any participating Retailers from £10 to £100.
CAN I USE THE GIFT CARD IN ALL STORES?
Barring any technical fault, you can use the Caffè Nero card in the vast majority of UK stores; the non-participating stores are: Kingston Bentalls, Bracknell Bentalls, Colchester Fenwicks, Merrion Row, Edinburgh F K, Eldon Square, Newry Quays, Surbiton Ex3, Leeds Tri, Dublin Hatch St.
CAN I ‘TOP UP’ MY GIFT CARD ONCE I HAVE SPENT THE INITIAL VALUE?
Yes, regardless of your Gift Card balance it can be topped up in store or online.
CAN I CHECK THE BALANCE ON A GIFT CARD?
Yes, you can check your balance at www.caffenero.co.uk/shop/check-balance
CAN I PAY FOR A PURCHASE WITH PART GIFT CARD PAYMENT, AND PART CASH / CREDIT CARD PAYMENT IN STORES?
Yes, you can. Just mention that this is what you want to do at the point of payment.
WHAT DO I DO IF I’VE LOST MY GIFT CARD?
Unfortunately, the Gift Card is treated as cash; if you have lost your Gift Card there is very little we can do with any value that has been spent. However, if you have your original Gift Card receipt/Registered your card or if you know the card number, you can contact us and we will block your lost card and can transfer any remaining value onto a new card for you.
WHAT HAPPENS IF MY GIFT CARD DOESN’T WORK?
Gift Cards can sometimes not work for 2 reasons. One is that your Gift card may have expired. The Second is that Gift Cards can sometimes not work at the till if there is dust or a smudge on the magnetic strip that would stop the till from reading the information on the card. In the first instance please give the gift card a wipe and present it next time you are in store. If it fails to work, please pickup a gift card at the till and contact us on 0191 2504532 and we will transfer your balance straight away to a new card so that you don’t have to use an alternative payment method.
CAN I GET A REFUND BACK ONTO MY GIFT CARD?
Yes, our baristas can do this for you in store.
DO THE GIFT CARDS EXPIRE AND WHAT HAPPENS IF MY GIFT CARD DOES EXPIRE?
Caffe Nero Gift Cards are valid for 18 months from the first transaction. With everyday use we cannot guarantee the card will be in perfect working order after this time. With every use which includes top-ups, refunds and spends in store our cards now extend their expiry date by another 18 months with every transaction.
If there has been no activity on your card for 18 months or more then the card will expire and any remaining balance is removed as the card is considered no longer in use.
CAN I PLACE AN ORDER FROM OUTSIDE OF THE UK?
Yes, you can place an order from outside of the UK. However, we can only deliver website orders to a UK Mainland and Northern Ireland address.
If you wish to enquire about a delivery to another country, please contact us with details so we can look into this for you.