We love to hear what you think about Caffè Nero and value any thoughts or ideas you have on what we could do better. We have lots of ways for you to feedback to us whether it’s just as a one off or if you want to feedback more regularly, so you have input into what we get up to.

Contact us

If you want to contact us in person or want to make a complaint or provide a compliment please Contact Us.


Many of you have said you want to tell us in more detail about your visits – because you want us to get it right or you want to get something off your chest – good or bad.

The myNEROvisit surveys are individual to each café, so to take part you’ll need to pick up a card when you next visit or look at your receipt for a unique store code. Then enter this reference into the survey. We’ll ask you how you felt about all sorts of things from our coffee quality to the café’s atmosphere and you can fill it out as many times as you like!

We can’t thank you enough for taking the time to do this so as a gesture, we’ll enter you into a draw to win free coffee for a month or an iPad!

Unfortunately, we can’t respond to everyone who fills out the survey, but if you’d like to hear back from us on a specific issue, then do email us at enquiries@caffenero.com or call on 020 7520 5150.